We will conduct a COMPLEMENTARY assessment of your readiness for Automation and Predictive Intelligence.
We will configure models for clustering analytics based on the record types to be analyzed
We will train the predictive intelligence models using your own data.
We will review the results and assess opportunities for automation.
We will perform a review of the assessment output with you.
This Assessment will take approximately three (3) weeks to complete. The estimated project schedule does not account for holidays or any Customer specific constraints, such as Customer resource availability, delayed response from information requests, Customer specific security access requirements, facilities access constraints, Customer Software Development Life Cycle( SDLC) governance constraints, Customer requested alterations to the project methodology, or Customer requested Change Orders. In the event of such findings, the estimated schedule will be evaluated and adjusted as required.
Client Platform Owner: Customer will provide a Client Platform Owner who will have overall responsibility for the Project. Client Platform Owner will meet regularly with the Contender Project team to review progress and resolve issues.
ServiceNow Administrators: System Administrator training will be completed by Customer’s assigned resource(s) no later than the beginning of the Assessment Stage.
Security Team Member: Security team member capable of making decisions regarding necessary credentials and permissions to allow integrations to operate.
Subject Matter Expert(s): Customer will provide subject matter experts who will be responsible for the correct and complete definition of each of the processes implemented within the ServiceNow instance as well as provide integration assistance